Why Is Brand Perception More Important Than Product Quality?
Name |
|
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Age |
18yrs - 25yrs. 36yrs - 45yrs
46yrs -
55yrs. |
56yrs –up 26 -35yrs |
|
Gender |
Male |
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Education Level |
o
High school
or Equivalent o
Bachelor’s degree |
o
Master’s degree o
Doctoral Degree o
Other |
|
Marital status |
o
Single o
Married |
o
Divorced o
Widowed o
Separated |
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1 |
2 |
3 |
4 |
5 |
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Strongly Disagree |
Disagree |
Neither agree nor disagree |
Agree |
Strongly Agree |
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Brand Image: Koubaa, Y. (2008). |
1 |
2 |
3 |
4 |
5 |
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1 |
COO
information will affect significantly brand image perception. |
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2 |
Well-known
COO for the product in question will have a significant positive effect on
brand image perception while unknown COO will have a negative impact on brand
image perception. |
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3 |
Brand
level of reputation will moderate the effect of country of production on
brand image. |
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4 |
Brand
origin will have a significant effect on brand image perception. |
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Brand Awareness: Radder, L., & Huang, W. (2008). |
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5 |
I
usually remember brand names that are easy to pronounce. |
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6 |
I usually remember brand names
that are easy to spell. |
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7 |
I
usually remember brand names that remind me of something. |
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8 |
I
usually choose well-advertised brands. |
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Brand Attitude: Zimmer, M., & Bhat, S. (2004). |
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9 |
Attitude
toward the parent brand will be more positive when the extension is of high
quality than when the extension is of medium quality. |
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10 |
Attitude
toward the parent brand will either remain the same or be more positive when
a high-quality extension has been introduced compared to when no extension
has been introduced. |
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11 |
Attitude
toward the parent brand will be less positive when a medium quality extension
has been introduced compared to when no extension has been introduced. |
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12 |
Attitude toward the parent brand will be more positive
when the fit between the extension and the parent brand is good than when the
fit is poor. |
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Bibliography
Koubaa, Y. (2008). Country
of origin, brand image perception, and brand image structure. Asia Pacific
Journal of Marketing and Logistics, 20(2), 139 - 155.
Radder, L., & Huang, W. (2008). High-involvement and
low-involvement products. Journal of Fashion Marketing and Management, 12(2),
232 - 243.
Zimmer, M., & Bhat, S. (2004). The reciprocal effects of
extension quality and fit on parent brand attitude. Journal of Product
& Brand Management, 13(1), 37 - 46.
Why Is Brand Perception
More Important Than Product Quality?
1-
INTRODUCTION:
BACKGROUND OF STUDY:
Brand perception refers
to how customers perceive a product or service. It comes from customer use,
experience, functionality, practicality, reputation, and word of mouth recommendation
whether it's on social media or in person. Product quality is the degree to
which a product satisfies customer needs, meets industry standards, and serves
its intended purpose. Common factors that influence how consumers perceive your
brand include personal experience, advertising, reputation, branding, customer
service, price, and positioning (Merriam-Webster Online, Internet, 2010).
When it comes to
branding, first impressions are said to be everything. Brand perception is more
important than the quality of a product because the first thing a customer
notices about a product is its brand (Ferrell
& Hartline, 2008, p. 282). Many reasons contribute to brand perception,
including sending out multiple messages, increasing awareness, having a purpose
for the brand, and maintaining a consistent personality throughout.
Brand perception is
crucial to the success of any company. It's your feelings, attitudes, and
experiences with the product or service that will determine whether you'll buy
it or not. Every car ad during football season taps into a viewer's emotions
about the brand (Nasar et al., 2012).
Skincare ads are
designed to convince you that their product is better than the one you're
currently using. They use three components to achieve this: product quality,
brand perception, and emotions. Quality is the only one that's objective and
measurable.
The creativity of the
product name and the quality of the product image are completely subjective.
When it comes to brand perception, it is clear how important that is in
consumer behavior. A loyal customer may have a less-than-desirable product, but
they are still loyal to that brand. This gives the company a competitive
advantage over other brands with similar products.
PROBLEM STATEMENT:
This research intends to
look at the influence of Why is brand perception more important than product
quality? means how consumers perceive your brand include personal experience,
advertising, reputation, branding, customer service, price, and positioning.
Quality is viewed as a factor of progress, effectiveness, and profitability
just as a critical element of seriousness. Consumer loyalty is a champion among
the principal MOST examination subjects for as long as a couple of many years (Gallifa and Batalle, 2010; Mbarek et al.,
2017).
CONTRIBUTION OF STUDY:
1)
It's no surprise that consumers today are more likely to try new
products. With better safety records and social media reviews, many people take
less risk with trying new products because of the low risk of danger.
2)
Familiarity bias makes customers return for familiarity, even if
it's not the best price or performance. Fifty percent of consumers will choose
a familiar product over an unknown one.
3)
The strongest motivators for purchases are emotional connections
with other people. The first step to doing that is building the image that you
want the customer to see. For example, if you're selling a product that's meant
for children, then your marketing story needs to be built around something that
captures their imagination.
2-
LITERATURE
REVIEW:
2.1 Perceived Product Value:
The
perceived value of the customer represents the overall mental evaluation of a
particular item or service (Peterson and Yang, 2004). This construction is
often described in terms of equity theory, which defines perceived value in
terms of what is deemed appropriate, reasonable, or deemed worthy of the offer,
while considering appropriate competitor alternatives Keeping. (Khalifa, 2004; Zeithaml, 1988).
Research
by Monroe (2002) shows that one of the basic definitions of this construction
is the ratio or trade between quality and price, so it represents the concept
of value for money. The perceived value of the customer is one of the most
important factors in the purchase intention and, consequently, the desire to
buy. Although research has shown that this construction is difficult in both
concept and measurement, it is universally accepted that if a consumer
considers the value of a product or service to be relatively high, they are
more likely to purchase it. Increases (Monroe, 2002; Zeithamal, 1988). Therefore,
this study assumes that: H1. Perceived value influences a
customer’s willingness to buy private label household cleaning products.
Evidence has been
produced to reveal that customer perceived product value could be a multidimensional
and highly subjective evaluation of things, thus gaining an understanding
of the varied dimensions of customer perceived value becomes crucial
for developing effective positioning strategies.
This is because
customer-perceived product value not only dictates how the organization is
seen within the mind of its customers but also provides insight
into the kinds of communication channels that an
organization might use to maximize the probability that messages
are interpreted as intended. As per research by Agarwal and Teas (2001), Sweeney et al.
(1999), and Zeithaml (1988), we advocate that customer perceived product
value be investigated for its effect on the indirect relationships involving
perceived relative price, perceived product quality, perceived risk and
willingness to buy. The following hypotheses are therefore set out for
empirical testing:
H2a.
Perceived value mediates the influence of perceived quality on a customer’s
willingness to buy private label household cleaning products.
H2b.
Perceived value mediates the influence of perceived relative price on a customer’s
willingness to buy private label household cleaning products.
H2c.
Perceived value mediates the influence of perceived risk on a customer’s
willingness to buy private label household cleaning products.
2.2 Perceived Relative Price:
Literature
offers different perspectives on the role that value plays in influencing the
perceived customer value of a product. Jacobi, etc. (1971) Explain the relative
value perceived as the price encoded by the customer by referring to the price
of the product as compared to the price of other alternative products. By
applying the principles contained in the works of Sweeney et al. (1999) and Kwon et al. (2008),
Accordingly,
it has been found that a significant negative relationship exists between
perceived price and perceived value (Boksberger
and Melsen, 2011; DeSarbo et al., 2001; Kashyap and Bojanic, 2000) in that
a high price erodes purchasing power.
Authors
such as Huber et al. (2007), Petrick
(2002), and Lapierre (1997) emphasize that price is but one variable in the
value equation. Other such aspects may include the time or effort in making the
purchase as well as service quality, thus not all consumers are fixated on the
price-value relationship. Dickson and Sawyer (1986) add that customers do not
always recall the exact prices of all products. For such reasons, the pricing
of merchandise is seldom the deciding factor.
As
well as Jacoby et al. (1971), support
the notion that there is a distinction between actual (absolute) price and
perceived relative price. To this end, information may be recalled based on
other product knowledge or it could be directly recollected from a stored
representation. Thus, pricing is seen holistically as being relative within the
particular merchandise context. As a result of Sweeney et al.’s (1999) conceptualization, the price construct of
this study is measured comparatively as the perceived relative price. Thus, we
hypothesize that:
H3. Perceived relative price
influences the perceived value of private label household cleaning products.
2.3 Perceived Product Quality:
Perceived
product quality may be defined as how a customer views a product’s brand equity
and overall superiority compared to the available alternatives (Aaker, 1991; de Chernatony, 2009;
Richardson, 1997). It relates to a customer’s attitude towards the overall
brand experience as opposed to just a product’s particular characteristics. Quality
perceptions are thus created when active relationships between suppliers and
customers exist (Eriksson et al., 1999).
According to some researchers, customers will use product performance, as well
as the degree to which the product conforms to manufacturing standards and
product-specific attributes, to judge the product quality.
Multiple
studies have found a correlation between perceived product quality and
perceived value (Dodds et al., 1991;
Khalifa, 2004; Rangaswamy et al., 1993;). Literature suggests that there is
a positive relationship between the perceived quality and perceived value of a
product, thus when comparing private label brands to manufacturer brands,
higher perceived product quality may increase the perceived value and,
consequently, a customer’s willingness-to-buy (Cronin et al., 2000; Snoj et al., 2004). Therefore, this study
hypothesizes that:
H4. Perceived quality influences the
perceived value of private label household cleaning products.
Numerous
studies by authors such as Varki and
Colgate (2001), Etgar and Malhotra (1981) and Gerstner (1985) share the
view that perceived relative price is also a determinant of perceived product quality,
whereby a positive correlation exists between the variables. Hence, this study
hypothesis that:
H5. Perceived relative price
influences the perceived quality of private label household cleaning products.
Pioneering
research by Monroe and Krishnan (1985)
profiled the positive relationship that price has with perceived product value,
through its influence on perceived quality. This highlights the possible
mediating nature of perceived product quality with regards to perceived
relative price among customers purchasing private label products. To allow
compliance with this, and test the effect, we hypothesize the following:
H6. Perceived quality mediates the
influence of perceived relative price on the perceived value of private label household
cleaning products.
2.4 Perceived Risk:
Dowling
(1986) defines perceived risk as the uncertainty of the desired performance
that all customers experience when making purchasing decisions. Mitchell (1998)
contends that perceived risk is a “multidimensional phenomenon” that can be
segmented into different risk components. The more common components of perceived
risk include functional/performance, physical, financial, social, and
psychological risk (Jacoby and Kaplan,
1972; Laforet, 2007; Murphy and Enis, 1986; Peter and Tarpey, 1975; Schiffman
and Kanuk, 2009; Shimp and Bearden, 1982). Customers are certainly
conscious of the losses that may arise due to product failure (Sweeney et al., 1999), hence a product
with a relatively high perceived likelihood of malfunction will have a lower
perceived value (Livesey and Lennon,
1993; Narasimhan and Wilcox, 1998; Tam, 2012). Richardson et al. (1996) advocate that the level of perceived risk
in a specific product category is a vital factor in private label brand
purchases. Thus, certain categories of merchandise are more suitable for
private labels than others. We, therefore, hypothesize that:
H7. Perceived risk influences the
perceived value of private label household cleaning products.
There
is strong support from the literature that consumers rely on quality concepts
to create perceptions about hazards (Batra and Sinha, 2000; Sweeney et al.,
1999; Seattle & Elric, 1989). Previous research has shown that the higher
the level of perceived quality, the lower the risk in a particular product
category. (Batra and Sinha, 2000; Hoch
and Banerji, 1993; Narasimhan and Wilcox, 1998; Sabiote et al., 2012).
Therefore, this study hypothesizes that:
H8. Perceived quality influences the
perceived risk of private label household cleaning products.
It
has also been put forward that perceived risk is a mediator between perceived
product value and perceived product quality (Agarwal and Teas, 2001; Snoj et al., 2004; Sweeney et al., 1999).
In this light, we too suggest that:
H9. Perceived risk mediates the
influence of perceived quality on the perceived value of private label
household cleaning products.
3- DATA & METHODOLOGY
Factor Analysis
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. |
.656 |
|
Bartlett's Test of Sphericity |
Approx. Chi-Square |
298.956 |
df |
66 |
|
Sig. |
.000 |
Communalities |
||
|
Initial |
Extraction |
BI1 |
1.000 |
.506 |
BI2 |
1.000 |
.400 |
BI3 |
1.000 |
.656 |
BI4 |
1.000 |
.661 |
BA1 |
1.000 |
.708 |
BA2 |
1.000 |
.809 |
BA3 |
1.000 |
.536 |
BA4 |
1.000 |
.674 |
BAT1 |
1.000 |
.572 |
BAT2 |
1.000 |
.706 |
BAT3 |
1.000 |
.550 |
BAT4 |
1.000 |
.776 |
Extraction Method: Principal
Component Analysis. |
Total
Variance Explained |
||||||
Component |
Initial
Eigenvalues |
Extraction
Sums of Squared Loadings |
||||
Total |
%
of Variance |
Cumulative
% |
Total |
%
of Variance |
Cumulative
% |
|
1 |
3.385 |
28.209 |
28.209 |
3.385 |
28.209 |
28.209 |
2 |
1.554 |
12.953 |
41.162 |
1.554 |
12.953 |
41.162 |
3 |
1.401 |
11.673 |
52.835 |
1.401 |
11.673 |
52.835 |
4 |
1.212 |
10.104 |
62.939 |
1.212 |
10.104 |
62.939 |
5 |
.923 |
7.692 |
70.631 |
|
|
|
6 |
.833 |
6.939 |
77.570 |
|
|
|
7 |
.625 |
5.210 |
82.780 |
|
|
|
8 |
.589 |
4.910 |
87.689 |
|
|
|
9 |
.466 |
3.881 |
91.570 |
|
|
|
10 |
.431 |
3.590 |
95.160 |
|
|
|
11 |
.335 |
2.790 |
97.949 |
|
|
|
12 |
.246 |
2.051 |
100.000 |
|
|
|
Extraction Method: Principal
Component Analysis. |
|
Component |
|||
1 |
2 |
3 |
4 |
|
BI1 |
.397 |
.053 |
-.537 |
.240 |
BI2 |
.576 |
.145 |
-.193 |
-.098 |
BI3 |
.531 |
.289 |
-.535 |
-.071 |
BI4 |
.678 |
.006 |
-.331 |
.302 |
BA1 |
.569 |
-.504 |
.305 |
.194 |
BA2 |
.588 |
-.505 |
.419 |
.181 |
BA3 |
.617 |
-.380 |
-.069 |
-.079 |
BA4 |
.581 |
-.146 |
-.091 |
-.553 |
BAT1 |
.475 |
.429 |
.260 |
.308 |
BAT2 |
.269 |
.510 |
.314 |
.524 |
BAT3 |
.585 |
.188 |
.274 |
-.311 |
BAT4 |
.352 |
.542 |
.397 |
-.448 |
Extraction Method: Principal Component Analysis. |
||||
a. 4 components extracted. |
Reliability
Scale: ALL VARIABLES
Case
Processing Summary |
|||
|
N |
% |
|
Cases |
Valid |
100 |
80.6 |
Excludeda |
24 |
19.4 |
|
Total |
124 |
100.0 |
|
a. Listwise deletion based on
all variables in the procedure. |
Reliability
Statistics |
|
Cronbach's
Alpha |
N
of Items |
.673 |
4 |
Reliability
Scale: ALL VARIABLES
Case
Processing Summary |
|||
|
N |
% |
|
Cases |
Valid |
100 |
80.6 |
Excludeda |
24 |
19.4 |
|
Total |
124 |
100.0 |
|
a. Listwise deletion based on
all variables in the procedure. |
Reliability
Statistics |
|
Cronbach's
Alpha |
N
of Items |
.713 |
4 |
Reliability
Scale: ALL VARIABLES
Case
Processing Summary |
|||
|
N |
% |
|
Cases |
Valid |
100 |
80.6 |
Excludeda |
24 |
19.4 |
|
Total |
124 |
100.0 |
|
a. Listwise deletion based on
all variables in the procedure. |
Reliability
Statistics |
|
Cronbach's
Alpha |
N
of Items |
.608 |
4 |
Reliability
Scale: ALL VARIABLES
Case
Processing Summary |
|||
|
N |
% |
|
Cases |
Valid |
100 |
80.6 |
Excludeda |
24 |
19.4 |
|
Total |
124 |
100.0 |
|
a. Listwise deletion based on
all variables in the procedure. |
Reliability
Statistics |
|
Cronbach's
Alpha |
N
of Items |
.579 |
3 |
Frequencies
Statistics |
||||
|
Brand
Image |
Brand
Awareness |
Brand
Attitude |
|
N |
Valid |
100 |
100 |
100 |
Missing |
24 |
24 |
24 |
|
Mean |
3.3925 |
3.7525 |
3.4250 |
|
Median |
3.5000 |
3.7500 |
3.5000 |
|
Mode |
4.00 |
4.00a |
3.50 |
|
Std. Deviation |
.78355 |
.89506 |
.76335 |
|
Variance |
.614 |
.801 |
.583 |
|
Skewness |
-.982 |
-.581 |
-.005 |
|
Std. Error of Skewness |
.241 |
.241 |
.241 |
|
Kurtosis |
.970 |
-.139 |
.091 |
|
Std. Error of Kurtosis |
.478 |
.478 |
.478 |
|
Range |
4.00 |
4.00 |
3.75 |
|
Minimum |
1.00 |
1.00 |
1.25 |
|
Maximum |
5.00 |
5.00 |
5.00 |
|
a. Multiple modes exist. The
smallest value is shown |
Frequency Table
Brand Image |
|||||
|
Frequency |
Percent |
Valid
Percent |
Cumulative
Percent |
|
Valid |
1.00 |
2 |
1.6 |
2.0 |
2.0 |
1.25 |
1 |
.8 |
1.0 |
3.0 |
|
1.75 |
2 |
1.6 |
2.0 |
5.0 |
|
2.00 |
3 |
2.4 |
3.0 |
8.0 |
|
2.25 |
4 |
3.2 |
4.0 |
12.0 |
|
2.50 |
4 |
3.2 |
4.0 |
16.0 |
|
2.75 |
5 |
4.0 |
5.0 |
21.0 |
|
3.00 |
8 |
6.5 |
8.0 |
29.0 |
|
3.25 |
11 |
8.9 |
11.0 |
40.0 |
|
3.50 |
13 |
10.5 |
13.0 |
53.0 |
|
3.75 |
16 |
12.9 |
16.0 |
69.0 |
|
4.00 |
20 |
16.1 |
20.0 |
89.0 |
|
4.25 |
7 |
5.6 |
7.0 |
96.0 |
|
4.50 |
2 |
1.6 |
2.0 |
98.0 |
|
4.75 |
1 |
.8 |
1.0 |
99.0 |
|
5.00 |
1 |
.8 |
1.0 |
100.0 |
|
Total |
100 |
80.6 |
100.0 |
|
|
Missing |
System |
24 |
19.4 |
|
|
Total |
124 |
100.0 |
|
|
Brand
Awareness |
|||||
|
Frequency |
Percent |
Valid
Percent |
Cumulative
Percent |
|
Valid |
1.00 |
1 |
.8 |
1.0 |
1.0 |
1.75 |
1 |
.8 |
1.0 |
2.0 |
|
2.00 |
4 |
3.2 |
4.0 |
6.0 |
|
2.25 |
2 |
1.6 |
2.0 |
8.0 |
|
2.50 |
5 |
4.0 |
5.0 |
13.0 |
|
2.75 |
2 |
1.6 |
2.0 |
15.0 |
|
3.00 |
11 |
8.9 |
11.0 |
26.0 |
|
3.25 |
5 |
4.0 |
5.0 |
31.0 |
|
3.50 |
8 |
6.5 |
8.0 |
39.0 |
|
3.75 |
12 |
9.7 |
12.0 |
51.0 |
|
4.00 |
13 |
10.5 |
13.0 |
64.0 |
|
4.25 |
8 |
6.5 |
8.0 |
72.0 |
|
4.50 |
6 |
4.8 |
6.0 |
78.0 |
|
4.75 |
13 |
10.5 |
13.0 |
91.0 |
|
5.00 |
9 |
7.3 |
9.0 |
100.0 |
|
Total |
100 |
80.6 |
100.0 |
|
|
Missing |
System |
24 |
19.4 |
|
|
Total |
124 |
100.0 |
|
|
Brand
Attitude |
|||||
|
Frequency |
Percent |
Valid
Percent |
Cumulative
Percent |
|
Valid |
1.25 |
1 |
.8 |
1.0 |
1.0 |
1.75 |
1 |
.8 |
1.0 |
2.0 |
|
2.00 |
2 |
1.6 |
2.0 |
4.0 |
|
2.25 |
3 |
2.4 |
3.0 |
7.0 |
|
2.50 |
9 |
7.3 |
9.0 |
16.0 |
|
2.75 |
5 |
4.0 |
5.0 |
21.0 |
|
3.00 |
16 |
12.9 |
16.0 |
37.0 |
|
3.25 |
6 |
4.8 |
6.0 |
43.0 |
|
3.50 |
21 |
16.9 |
21.0 |
64.0 |
|
3.75 |
8 |
6.5 |
8.0 |
72.0 |
|
4.00 |
14 |
11.3 |
14.0 |
86.0 |
|
4.25 |
3 |
2.4 |
3.0 |
89.0 |
|
4.50 |
4 |
3.2 |
4.0 |
93.0 |
|
4.75 |
1 |
.8 |
1.0 |
94.0 |
|
5.00 |
6 |
4.8 |
6.0 |
100.0 |
|
Total |
100 |
80.6 |
100.0 |
|
|
Missing |
System |
24 |
19.4 |
|
|
Total |
124 |
100.0 |
|
|
Correlations
Descriptive
Statistics |
|||
|
Mean |
Std.
Deviation |
N |
Brand Image |
3.3925 |
.78355 |
100 |
Brand Awareness |
3.7525 |
.89506 |
100 |
Brand Attitude |
3.4250 |
.76335 |
100 |
|
BI |
BA |
BAT |
|
Brand Image |
Pearson Correlation |
1 |
.374** |
.302** |
Sig. (2-tailed) |
|
.000 |
.002 |
|
N |
100 |
100 |
100 |
|
Brand Awareness |
Pearson Correlation |
.374** |
1 |
.270** |
Sig. (2-tailed) |
.000 |
|
.007 |
|
N |
100 |
100 |
100 |
|
Brand Attitude |
Pearson Correlation |
.302** |
.270** |
1 |
Sig. (2-tailed) |
.002 |
.007 |
|
|
N |
100 |
100 |
100 |
|
**. Correlation is significant at the 0.01 level
(2-tailed). |
Regression
Variables
Entered/Removeda |
|||
Model |
Variables
Entered |
Variables
Removed |
Method |
1 |
Brand Awareness, Brand Imageb |
. |
Enter |
a. Dependent Variable: Brand
Attitude |
|||
b. All requested variables
entered. |
Model |
R |
R Square |
Adjusted R Square |
Std. Error of the Estimate |
1 |
.346a |
.120 |
.102 |
.72347 |
a. Predictors: (Constant), Brand Awareness, Brand
Image |
ANOVAa |
||||||
Model |
Sum of Squares |
df |
Mean Square |
F |
Sig. |
|
1 |
Regression |
6.917 |
2 |
3.458 |
6.608 |
.002b |
Residual |
50.771 |
97 |
.523 |
|
|
|
Total |
57.688 |
99 |
|
|
|
|
a. Dependent Variable: Brand Attitude |
||||||
b. Predictors: (Constant), Brand Awareness, Brand
Image |
Model |
Unstandardized Coefficients |
Standardized Coefficients |
t |
Sig. |
||
B |
Std. Error |
Beta |
||||
1 |
(Constant) |
2.068 |
.381 |
|
5.430 |
.000 |
Brand Image |
.228 |
.100 |
.234 |
2.275 |
.025 |
|
Brand Awareness |
.156 |
.088 |
.183 |
1.779 |
.078 |
|
a. Dependent Variable: Brand Attitude |
4- RESULT:
variable |
categories |
frequencies |
percentage |
|
|
|
|
age |
18 – 25 26 – 35 36 – 45 45 – older |
90 10 4 0 |
90% 10% 0% 0% |
education |
Intermediate Bachelors Masters other |
40 6 4 0 |
80% 12% 8% 0% |
marital status |
single Married Divorced Widowed Separated |
41 8 1 0 0 |
82% 16% 2% 0% 0% |
gender |
Male Female |
74 26 |
74% 26% |
4.1 Demographic Description:
The
data collected for this study were through survey questionnaire. The target
population was the People of in Karachi Pakistan; the sample size is of 100
respondents.
The
data of demographics collected was analyzed through SPSS where frequency test
was applied. The respondents from different age group have contribution in this
survey. The age group divided into 4 categories. According to Table 90% of the
respondents belongs to the age group 1 i.e., 18-25 years, and 10% of the
respondents belongs to the age group 2 i.e. 26-35 years, 0% of the respondents
belongs to the age group 3 i.e. 36-45 years, and above 45 years having no
participation, it is to be observed through the data among 100 respondents that
26 (26.0%) of the respondents were female and 74 (74.0%) of the respondents
where male have participated in this research. The respondents have different
education levels. The category of education level is divided into 4 categories.
The respondents have different marital status group.
4.2
Chronabach’s Alpha:
It investigates the inter item correlation in all
variables. Correlation between all responses checked by it. Table shows
reliability analysis of all variables. According to Uma Sekaran
(2003), the closer the reliability coefficient
Cronbach’s Alpha gets equal to 0.70, the better is the reliability. The first
variable Brand Image value has 4 items and the value of alpha of these items is
0.673. In the second variable Brand Awareness have 4 items and the value of
alpha is
0.713. The third variable Brand Attitude value has 4
items and the value of alpha of these items is 0.608. it means all the items of
Brand Image and Brand Attitude are correlated.
Variables |
items |
Chronabach’s alpha |
Brand Image |
4 |
0.673 |
Brand Awareness |
4 |
0.713 |
Brand Attitude |
4 |
0.608 |
4.3 Factor
Analysis:
The
present analysis used principal components method to reduce its likert based questionnaire
items into best manageable proposed factors. To determine the adequacy of the
sample, Kaiser-Meyer-Olkin was used which, showed the value of 0.656 which is
above 0.50 and suggests that the sample is sufficient to run factor analysis.
Bartlett’s test of sphericity (Approx. Chi-Square = 298.956, df = 66, p <
0.05). All item of the variables are correlated with each other significant.
All items under a specific variable are presenting itself.
KMO and
Bartlett's Test |
||
Kaiser-Meyer-Olkin Measure of
Sampling Adequacy. |
.656 |
|
Bartlett's Test of Sphericity |
Approx. Chi-Square |
298.956 |
df |
66 |
|
Sig. |
.000 |
4.4 Descriptive Analysis:
Data
were analyzed using descriptive analysis via SPSS. Maximum Value of Brand
Awareness is 5, Brand Attitude is 5 while 5 is for Brand Image.
Descriptive
Statistics |
|||||||||
|
N |
Minimum |
Maximum |
Mean |
Std.
Deviation |
Skewness |
Kurtosis |
||
Statistic |
Statistic |
Statistic |
Statistic |
Statistic |
Statistic |
Std.
Error |
Statistic |
Std.
Error |
|
Brand Image |
100 |
1.00 |
5.00 |
3.3925 |
.78355 |
-.982 |
.241 |
.970 |
.478 |
Brand Awareness |
100 |
1.00 |
5.00 |
3.7525 |
.89506 |
-.581 |
.241 |
-.139 |
.478 |
Brand Attitude |
100 |
1.25 |
5.00 |
3.4250 |
.76335 |
-.005 |
.241 |
.091 |
.478 |
Valid N (listwise) |
100 |
|
|
|
|
|
|
|
|
4.5.
Correlation analysis:
Store
environment has significate and positive correlation with Brand Attitude (r= .302**, P<0.05), Social influence (r= .270**, P<0.05). Highest correlation between Store
environment and social influence is
30.2%.
Correlations |
||||
|
BI |
BA |
BAT |
|
Brand Image |
Pearson Correlation |
1 |
.374** |
.302** |
Sig. (2-tailed) |
|
.000 |
.002 |
|
N |
100 |
100 |
100 |
|
Brand Awareness |
Pearson Correlation |
.374** |
1 |
.270** |
Sig. (2-tailed) |
.000 |
|
.007 |
|
N |
100 |
100 |
100 |
|
Brand Attitude |
Pearson Correlation |
.302** |
.270** |
1 |
Sig. (2-tailed) |
.002 |
.007 |
|
|
N |
100 |
100 |
100 |
|
**. Correlation is significant
at the 0.01 level (2-tailed). |
4.6.
Regression:
Coefficientsa |
||||||
Model |
Unstandardized
Coefficients |
Standardized
Coefficients |
t |
Sig. |
||
B |
Std.
Error |
Beta |
||||
1 |
(Constant) |
2.068 |
.381 |
|
5.430 |
.000 |
Brand Image |
.228 |
.100 |
.234 |
2.275 |
.025 |
|
Brand Awareness |
.156 |
.088 |
.183 |
1.779 |
.078 |
|
a. Dependent Variable: Brand
Attitude |
ANOVAa |
||||||
Model |
Sum
of Squares |
df |
Mean
Square |
F |
Sig. |
|
1 |
Regression |
6.917 |
2 |
3.458 |
6.608 |
.002b |
Residual |
50.771 |
97 |
.523 |
|
|
|
Total |
57.688 |
99 |
|
|
|
|
a. Dependent Variable: Brand
Attitude |
||||||
b. Predictors: (Constant), Brand
Awareness, Brand Image |
Model
Summary |
||||
Model |
R |
R
Square |
Adjusted
R Square |
Std.
Error of the Estimate |
1 |
.346a |
.120 |
.102 |
.72347 |
a. Predictors: (Constant), Brand
Awareness, Brand Image |
4.7. Adjusted square:
Component Matrixa |
||||
|
Component |
|||
1 |
2 |
3 |
4 |
|
BI1 |
.397 |
.053 |
-.537 |
.240 |
BI2 |
.576 |
.145 |
-.193 |
-.098 |
BI3 |
.531 |
.289 |
-.535 |
-.071 |
BI4 |
.678 |
.006 |
-.331 |
.302 |
BA1 |
.569 |
-.504 |
.305 |
.194 |
BA2 |
.588 |
-.505 |
.419 |
.181 |
BA3 |
.617 |
-.380 |
-.069 |
-.079 |
BA4 |
.581 |
-.146 |
-.091 |
-.553 |
BAT1 |
.475 |
.429 |
.260 |
.308 |
BAT2 |
.269 |
.510 |
.314 |
.524 |
BAT3 |
.585 |
.188 |
.274 |
-.311 |
BAT4 |
.352 |
.542 |
.397 |
-.448 |
Extraction Method: Principal
Component Analysis. |
||||
a. 4 components extracted. |
5.
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